Aqua Delfina

Therms and conditions

Aqua Delfina Boat Tours Terms & Conditions

Aqua Delfina Boat Tours accepts bookings subject to the following:

1. Your Contract with Aqua Delfina Boat Tours: Customers accept the terms and conditions at the moment of
payment. It is at this point that a contract between Aqua Delfina Boat Tours and the
Client comes into existence. Aqua Delfina Boat Tours reserves the right to decline any
booking at their discretion. The contract, including all matters rising from
it, is subject to Croatian Law and the exclusive jurisdiction of the Croatian
Courts. No employee of Aqua Delfina Boat Tours other than the managers have the
authority to vary or omit any of these terms or promise any discount or refund.

2. Payment, Cancellation, refund and procedure to cancel a
booking: The deposit paid is
non-refundable. The balance of all monies due, including any surcharges
applicable at that time, must be paid to Aqua Delfina Boat Tours by the date &
place specified for the event.
2.1. Cancellation fee / refund:
– Cancellation within 72 hours before the service begin: You
will be charged a 100% cancellation fee (no refund).

3. Changes by You: In case you book online, any changes to the original booking must be confirmed by
email by the person submitting the booking. Whilst every reasonable effort will
be made to accommodate changes and the additional requests, availability cannot
be guaranteed.
All Bookings can only be canceled and refunded up to 21 days (72 hours) before the booking date and time.
Any Booking Changes can only be heard up to 3 full days (72 hours) before the booking date for an upcoming, available date.

4. Changes by Us: While
Aqua Delfina Boat Tours will use its best endeavors to operate the boat tour as
advertised, by entering into this contract the Client accepts that it may prove
necessary or advisable to vary of modify a tour itinerary or its content due to
prevailing local conditions. Aqua Delfina Boat Tours reserves the right at any time to
cancel or change any of the facilities, services or prices described in the
advertising, and to substitute alternative arrangements of comparable monetary
value without compensation and accepts no liability for loss of enjoyment as a
result of these changes. If a major change becomes necessary Aqua Delfina Boat Tours will
inform through the webpage the Client as soon as reasonably possible if there
is time before the tour date. The definition of major change will depend on the
individual tour and circumstances.

5. Cancellation by Us
Any tour can be cancelled at any time based on the Captain’s assessment regarding the sea&weather situation (safety comes first).
If the tour has to be canceled due to unfavorable weather conditions, every guest has a right to either postpone for some other day or to receive a full refund of the payment placed for the tour. Bad Weather Refund: 100% Refund of Money  by Cancellation from Aqua Delfina confirmed by the competent Authorities (Maritime Meteorological Center and Harbor Master’s Office in Split/Croatia), if another suitable Day for the Tour is not possible or available.

Cancellation from the guests‘ side:
Canceling up to 3 weeks prior to the departure time grants the full refund of guests‘ payment.
All Bookings can only be canceled and refunded up to 21 days before the booking date.
Canceling within 3 weeks prior to the departure time gives us the right to keep 100% of your down payment as compensation.

6. Travel Insurance: Clients together with their personal property including baggage are at all times solely
at their own risk. Clients are wholly responsible for arranging their own
insurance. Clients making their own arrangements should ensure that there are
no exclusion clauses limiting protection for the type of activities in their

7. Passports, identification and Visas: It is the responsibility of the Client to be in possession
of a valid passport, identification and visa permit for the duration of the
tour. Information about these matters or related items is given in good faith
but without responsibility on the part of Aqua Delfina Boat Tours .

8. Croatian Laws and Behavior: All participants in tours operated by Aqua Delfina Boat Tours are expected to obey
Croatian laws and regulations and any failure to do so will relieve Split Boat
Trips of all obligations that they may otherwise have under these booking
conditions. Any damage or losses caused by a Client is the responsibility of
the Client. Full payment for any such damage or loss must be paid at the time
direct to the accommodation owner or manager or other supplier. If the Client
fails to do so, the Client will be responsible for meeting any claims
(including legal costs) subsequently made against Aqua Delfina Boat Tours as a result
of the Clients actions. Aqua Delfina Boat Tours expects the Client to have
consideration for other people. If, in Aqua Delfina Boat Tours‘ opinion, any Client
behaves in such a way as to cause or be likely to cause danger, annoyance or
distress to any third party or damage to property, Aqua Delfina Boat Tours is entitled,
without prior notice, to terminate the tour of the Client concerned. In this
situation, the Client concerned will be required to leave the tour. Split Boat
Trips will have no further responsibility towards the Client. No refunds will
be made and Aqua Delfina Boat Tours will not pay any expenses or costs incurred as a
result of the termination.

9. Illness or Disability: Anyone suffering from illness or disability or undergoing treatment for any physical
or medical condition must declare the true nature of such condition at the time
of booking and make arrangements for the provision of any medication or other
treatment required during the tour. Failure to make such disclosure will
constitute a breach of these booking conditions and result in such persons
being excluded from the tour in which case all monies paid will be forfeit.
This will not prevent the Client from participating in the tour but will enable
Aqua Delfina Boat Tours to take additional precautions for the Client’s safety and
enjoyment at such times as may be appropriate.

10. If You Have a Complaint: If the Client has a complaint about any of the tour arrangements the Client must
bring it to the attention of the tour leader at the time so that they may use
their best endeavors to rectify the situation. It is only if Aqua Delfina Boat Tours
is made aware of any problems that there will be the opportunity to put things
right. Failure to complain on the spot will result in the Client’s ability to
claim compensation from Aqua Delfina Boat Tours being extinguished. Should the problem
remain unsolved a complaint must be made in writing to Aqua Delfina Boat Tours within
5 days of the completion of the tour.

11. Our Responsibilities: The tours operated or supplied by Aqua Delfina Boat Tours have been designed to provide
participants with an exposure to the true nature of the environment visited and
therefore involve an element of potential risk and exposure to potential
hazards. All bookings are accepted on the understanding that such risk and
hazards are appreciated by the Client and that they undertake all tours at
their own will.

The name Aqua Delfina Boat Tours and other Company graphics, logos,
designs, page headers, button icons, scripts and service names are trademarks
or trade dress of Company in the Croatia and/or other countries. Company’s
trademarks and trade dress may not be used, including as part of trademarks
and/or as part of domain names, in connection with any product or service in
any manner that is likely to cause confusion and may not be copied, imitated,
or used, in whole or in part, without the prior written permission of the

Third Party Websites and Content
The Site contains (or you may be sent through the Site or the
Service) links to other web sites („Third Party Sites“) as well as articles,
photographs, text, graphics, pictures, designs, music, sound, video,
information, applications, software and other content or items belonging to or
originating from third parties (the „Third Party Applications, Software or
Content“). Such Third Party Sites and Third Party Applications, Software or
Content are not investigated, monitored or checked for accuracy, appropriateness,
or completeness by us, and we are not responsible for any Third Party Sites
accessed through the Site or any Third Party Applications, Software or Content
posted on, available through or installed from the Site, including the content,
accuracy, offensiveness, opinions, reliability, privacy practices or other
policies of or contained in the Third Party Sites or the Third Party
Applications, Software or Content. Inclusion of, linking to or permitting the
use or installation of any Third Party Site or any Third Party Applications,
Software or Content does not imply approval or endorsement thereof by us. If
you decide to leave the Site and access the Third Party Sites or to use or
install any Third Party Applications, Software or Content, you do so at your
own risk and you should be aware that our terms and policies no longer govern.
You should review the applicable terms and policies, including privacy and data
gathering practices, of any site to which you navigate from the Site or
relating to any applications you use or install from the site.

All payments will be effected in Euros. When charging your
credit card, the same amount is converted into your local currency according to
the exchange rate. As a result of this conversion there is a possibility of a
slight difference from the original price stated on our web site.

Boat Captain

Our bilingual Captain, fluent in English and German, ensures a seamless and immersive experience

Aqua Dolphin

The chance of meeting dolphins vary with a likelihood ranging from 50 to 80 %, depending on the location and time of year.

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